If your neon sign shows up and has been broken during shipping, please call or email us within 24 hours of the delivery. The best thing for you to do is to take pictures of the broken sign in the box, showing the broken parts, and attach the pictures to your email. If the box that the sign came in is also damaged, be sure to take photos of that too. We’ll respond to your email ASAP and offer you two options: you can have another sign shipped to you right away, or you can get an immediate refund, it’s up to you.
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